The ultimate guide to providing the best customer self-service
Pillar page for Ozmo.
B2B SaaS Writer and Content Marketer
Tech translator for humans. HubSpot Certified in Content Marketing.
Digital Marketing Portfolio
Email Marketing Project: Feels like Home
Email created as part of the Google Digital Marketing and E-Commerce certification.
Tech trends to watch for in 2023
In the competitive broadband and telecom markets, it can feel like your competitors are just one step behind you. As you look to the new year ahead, you might be wondering how your company can stand out in an increasingly crowded market.
One way to do this is by noting the latest industry trends and the ones that lie ahead in 2023. These trends aren’t a temporary fad; they’re reshaping the telecom and broadband industry for the better.
The latest 2022 and 2023 trends give you better insights i
One way to do this is by noting the latest industry trends and the ones that lie ahead in 2023. These trends aren’t a temporary fad; they’re reshaping the telecom and broadband industry for the better.
The latest 2022 and 2023 trends give you better insights i
Already Remote? Make the Transition to Work From Anywhere | FlexJobs
Once a rarity, work from anywhere is on the rise in popularity. In fact, the careers page for Airbnb received more than 800,000 visits after announcing its work-from-anywhere policy. But what exactly is work from anywhere (WFA)? And how can you implement a work-from-anywhere policy?
Below, we go over what work from anywhere is, its benefits and drawbacks, and some important considerations for employers.
What Is Work From Anywhere (WFA)?
Work from anywhere lets employees work from their desire
Below, we go over what work from anywhere is, its benefits and drawbacks, and some important considerations for employers.
What Is Work From Anywhere (WFA)?
Work from anywhere lets employees work from their desire
What is virtualization? Virtualized tech support and more
For many years, businesses have supplied their contact center agents with various physical devices, such as tablets and cell phones, to answer complex customer questions. However, even if your agent has the same tablet, they may not have the same version as the customer, which can leave them stumbling in the dark when it comes to providing a seamless tech support experience.
The use of traditional physical devices is quickly becoming outdated when it comes to technical support. They hamper agen
The use of traditional physical devices is quickly becoming outdated when it comes to technical support. They hamper agen
Disability Inclusion in the Workplace and Why It Matters | FlexJobs
Did you know that there are 1.3 billion people worldwide with a disability? And, despite being 3.5% more likely to be employed in 2022 than pre-pandemic, people with disabilities are twice as likely to be unemployed compared to those without disabilities. And in the U.S, workers with disabilities are paid over a third less than their colleagues without disabilities.
So, what can you as an employer do to promote disability inclusion and ensure that your job candidates and employees with disabili
So, what can you as an employer do to promote disability inclusion and ensure that your job candidates and employees with disabili
Subject Line: She thought she needed a CS Degree (Nope)
Email Writing Sample-Please note that due to NDAs, I can't share some of my email work.
Ivy Exec Headlines and Titles
Please note this assignment included only titles and headlines. The content of the article itself is written by a different writer.
Liaison International - 7 Women Who Shattered Glass Ceilings in Higher Education
As the saying goes, “Well behaved women seldom make history.” For centuries, women were banned or systematically discriminated against in their efforts to pursue higher education. It wasn’t until the 1800s that women were admitted to universities, and even then, it was in minimal numbers (in 1940, women made up less than 4% of college graduates).
Despite the tremendous odds against them, there were those who persisted—breaking through barriers and opening doors for future generations. This Wome
Despite the tremendous odds against them, there were those who persisted—breaking through barriers and opening doors for future generations. This Wome
Liaison International - Overlooked No More 5 Must-Know African American Pioneers in Higher Education
You probably don’t know their names. Their accomplishments and stories were overlooked or deliberately erased from history for a long time. But African Americans played pivotal roles in shaping America’s higher education system.
From the first African American to get a college degree to leading an Ivy League school, they shattered barriers at colleges and universities across the U.S. They made history, worked to overturn racist policies, and even risked their lives believing the opportunities h
From the first African American to get a college degree to leading an Ivy League school, they shattered barriers at colleges and universities across the U.S. They made history, worked to overturn racist policies, and even risked their lives believing the opportunities h
5 Powerful Ways to Leverage LinkedIn as a Freelance Writer
You’ve decided to pursue a new freelance writing career. You’ve set up your online portfolio. Updated your resume and, of course, created a blog. You’re doing everything right.
But there’s one important thing freelance writers often forget: Harnessing the power of LinkedIn.
But there’s one important thing freelance writers often forget: Harnessing the power of LinkedIn.
6 Virtual Networking Tips For 2020
With the pandemic, 2020 has been completely turned upside down. Traditional networking events in packed arenas are indefinitely cancelled, and grabbing coffee with someone is unusually risky. But that doesn’t mean you can’t network. Whether you’re looking for a new job or simply seeking to expand your network, you can do so from the safety of your couch. In these unprecedented times, now is the perfect time to dive into virtual networking and embrace its full potential.
Here are a few ways you
Here are a few ways you
Recent Grad? Do these 5 Things to Get to the C-Suite (Before Your Peers)
You did it! 4 years of crunching through exams, research projects, and student conferences. It’s all led to now. Now you’re on your own. With your first office job. Congratulations!
But you’re ambitious. Always the straight-A student. Captain of your college debate team. You know this entry level job is a small chapter in your story. Because you know what you’re capable of, and you’ve got potential. You’re already eyeing the C-Suite.
But how do you get there when most of your day currently con
But you’re ambitious. Always the straight-A student. Captain of your college debate team. You know this entry level job is a small chapter in your story. Because you know what you’re capable of, and you’ve got potential. You’re already eyeing the C-Suite.
But how do you get there when most of your day currently con
What Others Are Saying...
Mara F., Ivy Exec
I highly recommend working with Caitlin for any writing needs! Caitlin did a variety of content and copywriting work for us recently and she was punctual, responsive, a pleasure to work with, and produced excellent copy for us.
Madie B., Ozmo
Caitlin's work with our team has been invaluable to our team's inbound marketing efforts. Her ability to deeply understand a company's tone of voice, goals and solution is second to none. Caitlin has helped our team publish valuable content that engages with real prospects and customers. Not to mention her dedication to meeting deadlines is fantastic. It's been an absolute pleasure getting to work with Caitlin and I look forward to continue collaborating with her!
Disclaimer:
In the south we have a saying: y'all means all. In light of the recent SCOTUS decision in 303 Creative vs. Elenis Et Al., I want to be clear: my services are open to everyone. Regardless of who you love or how you identify.